We went to RTG in Port Charlotte, FL. to purchase a loveseat recliner.
The only salesperson available at the time, that we had to constantly chase down, was MaryAnn. We should have left! Not only did we have to chase her down, she was completely lost. We kept asking her for a rocking or reclining love seat.
She told us the store only had one, but my wife found 4 more! So we ordered the love seat and waited for the delivery only to receive a freakin rocking chair. I immediately called the store to speak to this MaryAnn only to be told she made a mistake and would exchange the chair and charge us for the difference. I think not!
We sat on the exact love seat we wanted, asked her numerous times what the price and monthly payments were, we had to walk to the office area so that she could follow us and commence the paperwork, at that rate...give us the job! Now she wants to exchange the chair for the love seat and charge us the difference for an item she screwed up on!
RTG, Honor Your Prices and Train Your Employees better. Don't punish the consumer for the mistakes of your employees!